Refund policy
We want you to love your Stages bike and parts. If something isn't right, here's exactly how returns work.
Stages SC2 & SC3 bikes
Unopened bikes can be returned within 30 days of delivery, as long as the bike is still on its original pallet and in its original, unopened packaging.
- Return freight is the buyer's responsibility. We'll quote the return freight cost, and the buyer pays that invoice before we schedule the pickup.
- A 20% restocking fee applies.
- To start a bike return, call us at (949) 922-7302.
Opened or assembled bikes can't be returned. If something is wrong with your bike, it's covered under warranty. Call (949) 922-7302 and we'll take care of it.
Shipping damage: please inspect your delivery before you sign. Note any damage on the delivery receipt, then call us promptly at (949) 922-7302 so we can make it right.
About sale pricing: the compare-at ("sale") pricing shown on our bikes doesn't make them final sale. Bike returns follow the terms above.
Parts & accessories
You have 14 days after receiving your item to request a return. Please include your receipt or proof of purchase.
- Unopened parts in their original sealed packaging get a full refund. You pay the return shipping.
- Opened but unused parts (never installed, no wear, complete in their original packaging) can be returned for a refund minus a 15% restocking fee. You pay the return shipping.
- Installed or worn parts can't be returned. Defects are covered under warranty instead.
- Electrical parts (power meters, consoles and generators) can be returned only if they're unopened and still sealed. Once opened, they're covered under warranty instead.
To start a parts return, email sales@indoorcyclepros.com or call (949) 922-7302.
How returns work
- Please contact us before sending anything back. Items sent back without an approved return can't be accepted.
- Once your return is approved, we'll send you return instructions.
Damaged, defective or wrong items
Please inspect your order when it arrives. If anything is defective, damaged or not what you ordered, contact us right away at (949) 922-7302 or sales@indoorcyclepros.com and we'll make it right.
Non-returnable items
- Opened or assembled bikes (covered under warranty instead)
- Custom products, such as special orders or personalized items
- Gift cards
Exchanges
The fastest way to get what you need is to return the item you have and, once the return is approved, place a separate order for the new item.
Refunds
Once we've received and inspected your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days, minus any restocking fee that applies. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since your return was approved, contact us at sales@indoorcyclepros.com.
Questions?
Call (949) 922-7302 or email sales@indoorcyclepros.com. We're happy to help.
